We're here to help with any questions about your account, our features, or how CouplesCash can work for your relationship.
Need immediate help with your account? Log into the app and use our secure messaging feature for the fastest response.
Customer Support: Monday - Friday, 8:00 AM - 8:00 PM Eastern Time
Phone Support: 24/7 for emergencies (lost cards, fraud, urgent account access)
Response Time: Most emails answered within 2 hours during business hours
Have a specific question or need help with something? Fill out the form below and we'll get back to you quickly.
Before reaching out, you might find your answer in our comprehensive Help Center. We've covered the most common questions about:
While we're primarily a remote team, our headquarters is located at:
123 Financial District Drive
Suite 500
San Francisco, CA 94105
Please note: This is our business address. For customer support, please use the contact methods above rather than visiting in person.
Stay updated with CouplesCash news, tips, and feature announcements:
Emergency Contact: If you need to report a lost or stolen card outside of business hours, call 1-888-COUPLES and follow the prompts for emergency services. We're here 24/7 to protect your account.